Workplace Mediation Information for Employers

Why should we use mediation? Mediation is highly effective as a dispute resolution process, with ACAS reporting an 80% success rate in resolving conflict through mediation. Mediation can be used at any stage of a dispute but is more effective if used in the early stages before any formal grievance has been brought. 57.3% respondents in the CIPD Conflict Management Survey of 2011 stated they use mediation to resolve workplace issues with 42.6% using external consultants. How much will it cost? The average number of days it takes to handle a grievance case is 15.1 with 6.8 days of management time, 7.6 days of HR time and 0.7 days of in house legal team time. Spectra charges £750.00 per day or £149.00 per hour for mediation services. Standard mediation processes should take no longer than 1 day with more complex ones between 1 and 2 days, so the direct cost and time comparison between grievance handling and mediation is significant. What are the benefits to the organisation? • Improves relationships between employees (80.5%) • Reduces/eliminates stress involved in more formal processes (63.6%) • Avoids costs defending an ET claim (51.7%) • Develops a culture of managing and developing people (38.1%) • Reduces sickness absence (38.1%) • Retains valuable employees (37.3%) Why should we use Spectra? Spectra’s Mediators are ACAS trained and accredited with considerable                                                                                         experience in conflict resolution. To speak to a trained Mediator, contact us 0161 926 8519