HR support that answered the phone when a care provider needed it
A care provider was carrying people risk it couldn't manage alone: difficult absence and conduct situations that needed handling correctly and quickly, in a sector where getting it wrong has consequences beyond a tribunal. Their previous support meant waiting in a queue when something urgent landed.
We gave them a named HR & employment-law consultant who learned the business and picked up the phone. Day-to-day advice on absence, conduct and grievances, contracts and a handbook that hold up, and a steady hand when a situation needed careful handling rather than a script.
When the client needed help and advice, Spectra were there immediately rather than a day or a queue later.
“When we've needed help and advice, Spectra have been there immediately.”
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