What working with Spectra actually looks like.
Most compliance providers tell you what they do. Few tell you how it feels to be a client, week to week, once the contract's signed. This page does that. Here's how you come on board, who you'll deal with, how fast we respond, and exactly what's included. No mystery, no surprises on the invoice.
Why clients stay, and refer us on.
It begins with a free review, not a hard sell.
You book a short, no-obligation conversation with the right specialist. We ask about your business, your sector, your sites and where you think the pressure is. From that, you get a straight read of where you stand and what needs doing first. Then, and only then, do we talk about how we'd help and what it would cost.
A short, no-obligation call with the specialist in your discipline. We ask about your business, your sector, your sites and where you think the pressure is.
Often you'll already know the thing keeping you up at night. Sometimes you won't, and the 2-minute Compliance Health Check helps us find it together.
You get a clear picture of where you stand and what needs doing first. Then, and only then, do we talk about how we'd help and what it would cost.
One qualified consultant, by name, who learns your business.
You're assigned one qualified consultant in your discipline, by name. They become the person who learns your business. They write your documents, run your audits, prep you for inspections, and pick up the phone when something can't wait. As your needs cross into another area, your lead pulls in the right colleague, but you keep one consistent point of contact throughout. No re-explaining your business to a stranger every time you call. This is the part a national provider with a call centre can't match, and it's the reason most of our growth comes from repeat business and referrals.
Four steps, and you always know where you stand.
When something lands, you don't want to be in a queue.
Our typical first-response time is 24 hours, and faster when it's urgent. For day-to-day questions, you go straight to your consultant rather than a ticket system.
Our typical first response is within 24 hours, and faster for anything urgent. A safety or HR problem rarely waits for a convenient time, so neither do we.
For day-to-day questions you go directly to the person who already knows your business, not a ticket system or a call centre queue.
As one care-sector HR lead put it: "When we've needed help and advice, Spectra have been there immediately." (P. Ward, HR Lead, care provider.)
Every engagement is scoped to your business. What stays constant.
The detail varies by discipline and by the size of your operation. These five things are in every Spectra engagement.
You'll never open an invoice and find a line you didn't expect.
We say this plainly because the industry has earned its reputation for the opposite. We publish a starting price, so you don't sit through a three-hour sales call to find out whether we fit your budget. Every engagement has a scope you agree before work starts. If something falls outside it, we tell you before we do it, not after. Retainers start from £90 a month + VAT.
Common questions about working with us
How quickly can I get started after the first call?
Who is my point of contact day to day?
How fast will you respond when I have a problem?
Is everything fixed-price, or will costs creep up?
What's actually included in a retainer?
Do I have to commit to a long contract?
Ready to see where you stand?
Book a free review with a named consultant. We'll tell you what needs attention first, what it would cost to put right, and how we'd work with you. No obligation, no pitch.